Terms & Conditions

General information

All products are sold on an “as-is” basis. The images may not represent the actual colors as seen by our eyes although we will strive our best to provide as accurate depiction and description of the item as possible.

Any returns must comply with the rules as provided under the ‘Returns’ section.

All images appearing in Dirs website are the exclusive property of Dirs and are protected under the Malaysian and International Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of Dirs.

Use of any image as the basis for another photographic concept or illustration (digital, artist rendering or alike) is a violation of the Malaysian and International Copyright laws.


Delivery & Shipping

If you would like to save money on the delivery charge, we provide store pick up for your orders. Otherwise, we provide delivery to any parts of Malaysia via Poslaju for a fixed delivery fee:

Delivery to:

Fee per order

Estimated delivery time

Peninsular Malaysia

RM 8

Estimated 3-4 days; Please check with Poslaju for accurate information

Sabah & Sarawak

RM 11


For delivery to Singapore or Brunei, please refer to the following:

Fee per order

Estimated delivery time

RM 35

Estimated 4-10 days; Please check with Pos Malaysia EMS for accurate information

*The above rate is generally applicable unless otherwise stated in the item details. Combined delivery fee may be applicable and will be made known after the order is submitted.


We also provide delivery to other parts of the world. Please email us at dirs.gallery@gmail.com for the full quote before making your purchases.

We are not responsible for the custom tax or any charges imposed by your country. We will issue an invoice for custom declaration purpose with full price of your total amount and declare the items as GIFT. 


Privacy Policy

We strive to protect your privacy and any confidential information in line with the requirements under the Personal Data Protection Act 2010. If you believe any part of our website is compromising your privacy, do drop us a note at dirs.gallery@gmail.com and we will ensure that it will be rectified as soon as possible.



Items could only be returned IF:

  1. there is/are any defect(s) found on the item(s), OR
  2. the item(s) received is/are faulty or completely different from your order(s); AND
  3. the item was purchased at full retail price and not on discount or promotion or sale.


To return an item,  please abide by the following conditions:

  1. The item(s) must not be laundried, washed, altered or worn with all the tags and packaging intact.
  2. All items must be posted within seven (7) days after receiving it.
  3. The return form must be completed, printed out and posted together with the item.
  4. The shipping cost is to be borne by the customer.
  5. We will resend the same item to you within 7 days of receiving the returned item. Should the exact item is no longer available, we will give you store credits to purchase other items.


If you fail to abide by the above conditions, we have the right to reject your returns claim.